Your voice matters
We welcome your compliments, feedback, and complaints. Your voice helps us deliver safe, respectful, and high-quality services. All feedback is treated confidentially and used for continuous improvement.
Or use our online feedback form below
You can submit feedback anonymously, but we won't be able to reply without your contact details.
We'll acknowledge your feedback or complaint within 2 business days.
We aim to resolve complaints within 14 days. Complex matters may take longer.
All complaints are investigated thoroughly, fairly, and impartially.
Your services will never be affected by making a complaint.
All feedback and complaints are kept strictly confidential. Your privacy is protected throughout the process, and information is only shared with those who need to know to address your concerns.
enquiries@ndiscommission.gov.au
Interpreter help: TIS on 131 450 (ask to be connected to the NDIS Commission)
National Disability Advocacy Program: disabilityadvocacy@dss.gov.au
Health and Disability Services Complaints Office (HaDSCO, WA): (08) 6551 7600
NDIS National Contact Centre: 1800 800 110 (Mon–Fri, 8am–8pm)
Hearing or Speech Loss: TTY 1800 555 677 | National Relay 1800 555 727